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iDesign Cookie Policy

Last UpdatedDecember 21, 2022

InterDesign, Inc. d/b/a iDesign and each subsidiary and affiliate (collectively, “iDesign,” “we,” or “us”) recognizes the importance of data privacy. iDesign owns, licenses, and operates certain websites, applications, and platforms (each a “Site”) that are primarily designed to sell beauty products, goods, and services (collectively, the “Services”). This Cookie Policy explains our use of “cookies” and other tracking technologies, including, but not limited to, web beacons, pixels, clear gifs, and other similar technologies (collectively, “Cookies and Other Tracking Technologies”) that are employed on our Sites.

PLEASE READ THIS COOKIE POLICY CAREFULLY AS IT DESCRIBES YOUR RIGHTS, RESPONSIBILITIES, AND LIABILITIES. BY ACCESSING OR USING THE SITE, YOU ARE CONSENTING TO THE TERMS OF THIS COOKIE POLICY AND IDESIGN’S TERMS & CONDITIONS AND PRIVACY POLICY.

TO PREVENT IDESIGN FROM USING CERTAIN COOKIES AND OTHER ONLINE TRACKING TECHNOLOGIES, YOU CAN CHANGE YOUR BROWSER SETTINGS IN ACCORDANCE WITH THE INSTRUCTIONS BELOW OR BY USING OUR COOKIE MANAGEMENT TOOL AVAILABLE ON THE FOOTER OF OUR SITE.

 

1. WHAT ARE COOKIES AND OTHER ONLINE TRACKING TECHNOLOGIES?

Cookies are small files that are downloaded to your device when you visit a website. The cookie then sends information back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Other types of tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our Sites. Accordingly, Cookies and Other Tracking Technologies allow our Sites to recognize your device and track your activities and preferences, thereby allowing you to navigate between pages efficiently and to generally improve the user experience. The information provided below about cookies also applies to the other tracking technologies referenced above (i.e., web beacons, pixels, clear gifs, and other similar technologies). You can find more information about cookies at www.allaboutcookies.org.

Cookies are often categorized by function. We use four types of cookies by function on our Sites:

Name

Description

Essential Cookies

These are cookies that are strictly necessary for the functioning of a website or for performing services that an individual user has requested. For instance, these cookies are necessary to allow us to operate our Sites so you may access them as you have requested. These cookies let us recognize that you have created an account and have logged into that account to access the Sites. They also include cookies that enable us to remember your previous actions within the same browsing session.

Analytical/Performance Cookies

These cookies collect information and statistics about how individuals use the Sites (e.g., which webpages or other portions of the Sites visitors go to most often). These cookies are used to improve how the Sites function.

Functional Cookies

These cookies allow the Sites to remember choices users make and to provide enhanced, personalized features. For example, within our Sites, these cookies remember users’ language preferences.

Targeting/Advertising Cookies

These cookies are used to deliver advertisements relevant to a specific user of the Sites. They remember that a user has visited a website and share this information with other organizations such as advertising vendors.

Cookies can also be categorized by how long they remain on your device and by who puts the cookie there. There are four broad categories of duration and placement cookies that we use on the Sites:

Name

Description

Persistent Cookies

Persistent cookies remain on your device until deleted manually or automatically.

Session Cookies

Session cookies remain on your device until you close your browser, at which time they are automatically deleted.

First-Party Cookies

These cookies are placed by the party operating the website or service. For example, any cookies we place on your computer from our Sites are first-party cookies.

Third-Party Cookies 

These cookies are placed on a website or service by a party that does not own or operate the website or service. 

 

2. HOW DO OUR SITES USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use Cookies and Other Tracking Technologies to identify you and your interests, to remember your preferences, to facilitate our marketing, and to track your use of our Sites. We also use Cookies and Other Tracking Technologies to control access to certain content on our Sites, to protect the integrity and security of the Sites, to process any requests that you make of us, and as otherwise set forth herein and in iDesign’s Privacy Policy. To administer our Sites and for research purposes, iDesign may, from time to time, contract with third-party service providers to track and analyze statistical usage and volume information from our Sites. These third-party service providers use persistent cookies to help us improve the user experience, manage the content on our Sites, and analyze how users navigate and utilize the Sites. The Cookies and Other Tracking Technologies we use on the Sites are as follows:


Name

Description

Duration

Type

keep_alive

This cookie is used to shut down a proxy that has not served any requests during the specified time

30 minutes

Functional

secure_customer_sig

Shopify sets this cookie to be used in connection with customer login.

1 year

Necessary

localization

Flickr sets this cookie to to track usage of photo galleries embedded from Flickr.

1 year

Functional

cart_currency

Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency.

14 days

Necessary

_tracking_consent

Shopify sets this cookie to store a user's preferences if a merchant has set up privacy rules in the visitor's region.

1 year

Necessary

_orig_referrer

Shopify sets this cookie to be used in connection with shopping cart.

session

Necessary

_landing_page

Shopify installs this cookie to track landing pages.

session

Analytics

_y

This cookie is associated with Shopify’s analytics suite.

session

Analytics

_s

This cookie is associated with Shopify’s analytics suite.

session

Analytics

_shopify_y

This cookie is associated with Shopify’s analytics suite.

session

Analytics

_shopify_s

This cookie is associated with Shopify’s analytics suite.

session

Analytics

_shopify_tm

This cookie is set by Shopify for managing privacy settings.

30 minutes

Functional

_shopify_tw

This cookie is set by Shopify for managing privacy settings.

14 days

Functional

_shopify_m

This cookie is set by Shopify for managing privacy settings.

1 year

Other

YSC

YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.

session

Advertisement

VISITOR_INFO1_LIVE

A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.

5 months
27 days

Advertisement

_shopify_d

This cookie is associated with Shopify’s analytics suite.

session

Analytics

_shopify_evids

This cookie is associated with Shopify’s analytics suite.

session

Analytics

_ga_RCNQPQVSDW

This cookie is installed by Google Analytics.

2 years

Analytics

_ga

The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report.  The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

2 years

Analytics

_shopify_sa_t

This is a Shopify analytics cookie relating to marketing and referrals.

session

Analytics

_shopify_sa_p

This is a Shopify analytics cookie relating to marketing and referrals.

session

Analytics

__kla_id

Cookie set to track when someone clicks through a Klaviyo email to a website.

2 years

Performance

shopify_pay_redirect

Shopify sets this cookie to enable secure online payment and checkout.

1 hour

Necessary

_ga_JWWLJSVSC0

This cookie is installed by Google Analytics.

2 years

Analytics

_gcl_au

Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.

3 months

Analytics

test_cookie

The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.

15 minutes

Advertisement

ad-id

The ad-id cookie is provided by Amazon Advertising for tallying user actions by tracking ad clicks on other websites, to provide targeted content.

6 months 11 days

Analytics

ad-privacy

Provided by amazon-adsystem to make advertising messages more relevant to the users and their interests.

5 years 12 days

Advertisement

fsb_previous_pathname

This cookie is associated with Shopify’s analytics suite.

session

Analytics

CMID

Casale Media sets this cookie to collect information on user behavior, for targeted advertising.

1 year

Advertisement

CMPS

CMPS cookie is set by CasaleMedia for anonymous user tracking based on user's website visits, for displaying targeted ads.

3 months

Advertisement

CMPRO

CMPRO cookie is set by CasaleMedia for anonymous user tracking, and for targeted advertising.

3 months

Advertisement

tuuid

The tuuid cookie, set by BidSwitch, stores an unique ID to determine what adverts the users have seen if they have visited any of the advertiser's websites.  The information is used to decide when and how often users will see a certain banner.

1 year

Advertisement

c

This cookie is set by Rubicon Project to control synchronization of user identification and exchange of user data between various ad services.

1 year

Advertisement

tuuid_lu

This cookie, set by BidSwitch, stores a unique ID to determine what adverts the users have seen while visiting an advertiser's website.  This information is then used to understand when and how often users will see a certain banner.

1 year

Advertisement

ab

Owned by agkn, this cookie is used for targeting and advertising purposes.

1 year

Advertisement

uuid2

The uuid2 cookie is set by AppNexus and records information that helps in differentiating between devices and browsers.  This information is used to pick out ads delivered by the platform and assess the ad performance and its attribute payment.

3 months

Advertisement

tuuid

The tuuid cookie, set by BidSwitch, stores an unique ID to determine what adverts the users have seen if they have visited any of the advertiser's websites.  The information is used to decide when and how often users will see a certain banner.

2 years

Advertisement

c

This cookie is set by Rubicon Project to control synchronization of user identification and exchange of user data between various ad services.

2 years

Advertisement

tuuid_lu

This cookie, set by BidSwitch, stores a unique ID to determine what adverts the users have seen while visiting an advertiser's website.  This information is then used to understand when and how often users will see a certain banner.

2 years

Advertisement

UID

Scorecard Research sets this cookie for browser behaviour research.

1 month

Analytics

uid-bp-30833

This cookie is owned by StickyAdsTV and is used for targeting and advertising purposes.

14 days

Advertisement

bku

Bluekai uses this cookie to build an anonymous user profile with data like the user's online behaviour and interests.

6 months

Advertisement

bkpa

Set by Bluekai, this cookie stores anonymized data about the users' web usage in an aggregate form to build a profile for targeted advertising.

6 months

Advertisement

_kuid_

The cookie, set by Krux Digital, registers a unique ID that identifies a returning user's device.  The ID is used for targeted ads.

5 months 27 days

Advertisement

tuuid

The tuuid cookie, set by BidSwitch, stores a unique ID to determine what adverts the users have seen if they have visited any of the advertiser's websites.  The information is used to decide when and how often users will see a certain banner.

3 months

Advertisement

tuuid_lu

This cookie, set by BidSwitch, stores a unique ID to determine what adverts the users have seen while visiting an advertiser's website.  This information is then used to understand when and how often users will see a certain banner.

3 months

Advertisement

anj

AppNexus sets the anj cookie that contains data stating whether a cookie ID is synced with partners.

3 months

Advertisement

IDSYNC

This cookie is set by Yahoo to store information on how users behave on multiple websites so that relevant ads can be displayed to them.

1 year

Advertisement

um

Set by AddThis for registering the user's sharing of content through social media.

3 months

Advertisement

umeh

This cookie is set by Improve Digital to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.

3 months

Advertisement

sambapxid

This cookie is set by the provider Samba TV.  This cookie is used for tracking the visitor across multiple devices including TV inorder to retarget the visitor through multiple channels.

1 year 1 month

Other

demdex

The demdex cookie, set under the domain demdex.net, is used by Adobe Audience Manager to help identify a unique visitor across domains.

5 months 27 days

Analytics

IDE

Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.

1 year 24 days

Advertisement

id

Set by Google DoubleClick, this cookie is used to create user profiles to display relevant ads.

1 year 1 month

Advertisement

mdata

This cookie is used by Media Innovation group and registers a unique ID to identify a visitor on their revisit, in order to show them relevant ads.

1 year 1 month

Advertisement

ov

This cookie is set by the provider mookie1.com.  This cookie is used for serving the user with relevant content and advertisement.

1 year 1 month

Advertisement

audience

SpotXchange sets this cookie as a unique ID that tracks audiences internally.  The cookie is used to limit the number of repetitive ads shown to the user.

1 month

Advertisement

dpm

The dpm cookie, set under the Demdex domain, assigns a unique ID to each visiting user, hence allowing third-party advertisers to target these users with relevant ads.

5 months 27 days

Advertisement

UID

Scorecard Research sets this cookie for browser behaviour research.

2 years

Analytics

uid

This is a Google UserID cookie that tracks users across various website segments.

2 months

Analytics

SEUNCY

This cookie is used for registering a unique ID to identify the visitor's device on their revisit to the website.

1 year

Analytics

PugT

PubMatic sets this cookie to check when the cookies were updated on the browser in order to limit the number of calls to the server-side cookie store.

1 month

Functional

__cfruid

Cloudflare sets this cookie to identify trusted web traffic.

session

Necessary

KADUSERCOOKIE

The cookie, set by PubMatic, registers a unique ID that identifies a returning user's device across websites that use the same ad network.  The ID is used for targeted ads.

1 year

Advertisement

ndat

This cookie is set by the Ninthdecimal.  This cookie is used for tracking the visitor across multiple devices.  This tracking helps to retarget the visitor through multiple channels.

5 months 27 days

Other

CONSENT

YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

2 years

Analytics

u2

The domain of the cookie is owned by Sizmek.  This cookie is used for advertising purposes.

3 months

Advertisement

yt.innertube::requests

This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

never

Advertisement

yt.innertube::nextId

This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

never

Advertisement

_pay_session

Shopify sets this cookie to enable secure checkout and payment function on the website.

session

Necessary

fbp

This cookie is set by Facebook for advertisement and analytical purposes

90 days

Advertisement

_pin

This cookie is used to better target advertising space on Piterest, Inc.

1 year

Advertising


Google Ads and Analytics. We use “Google Analytics” to collect information about the use of our Sites. Google Analytics collects information such as how often users visit the Sites, what pages they visit when they do so, and what other sites they used prior to coming to the Sites. We use the information we get from Google Analytics only to improve our Sites. Google Analytics collects only the IP address assigned to your device on the date you visit our Sites rather than your name or other personal information. We do not combine the information collected through the use of Google Analytics with other personal information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit our Sites, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Sites by disabling cookies on your browser. Along with cookies, Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) to compile aggregated statistics to analyze how our Sites are used. You can find additional information on how to install a browser add-on to prevent your data from being used by Google Analytics at tools.google.com/dlpage/gaoptout.

Pinterest. We use Pinterest “tags” which means your information may be shared with Pinterest for online behavioral advertising. You can opt out of online behavioral advertising through their Pinterest personalization settings.

 

3. HOW DO WE USE AND SHARE INFORMATION?

The information and data we gather from our Cookies and Other Tracking Technologies will be used, retained, and shared in accordance with this Cookie Policy and iDesign’s Privacy Policy.

 

4. REJECTING COOKIES AND YOUR OPTIONS

TO PREVENT IDESIGN FROM USING CERTAIN COOKIES AND OTHER ONLINE TRACKING TECHNOLOGIES, YOU CAN CHANGE YOUR BROWSER SETTINGS IN ACCORDANCE WITH THE INSTRUCTIONS BELOW OR BY USING OUR COOKIE MANAGEMENT TOOL AVAILABLE ON THE FOOTER OF OUR SITE.

 You can stop cookies from being downloaded on your device by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to access or take full advantage of the Sites. Most browsers allow users to use a “private mode” by which cookies are deleted after your website visit. Please read the help section of your browser to learn more about how to activate the “private mode.” You could still visit our Sites if your browser is in “private mode”; however, the user experience may not be optimal, and some features may not work.  

  • Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox.
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome.
  • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer.
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent the Sites from placing further cookies on your device unless and until you adjust your browser setting as described above.

More Information. You can find more information about cookies, behavioral advertising, and online privacy at www.allaboutcookies.org. For some of our service providers that participate in the Digital Advertising Alliance (DAA), you can exercise your choice to opt out of interest-based advertising at http://optout.aboutads.infoYou may also opt out of receiving interest-based ads from many third-party websites and applications through the Network Advertising Initiative’s (NAI) Opt Out Tool, which is available at http://www.networkadvertising.org/choicesCertain types of mobile devices have an identifier that provides organizations with the ability to serve targeted advertising directly to a specific mobile device, and you may (depending on the device) be able to limit advertising, reset the advertising identifier, and turn off your device’s tracking features within your device’s settings. For more information see http://youradchoices.com/appchoices

 

5. CALIFORNIA PRIVACY RIGHTS

Data Privacy Rights. Pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”), California residents are entitled to certain data privacy rights:

  • Right to Know (Specific Pieces of Personal Information). You have the right to know the specific pieces of your personal information that we have collected about you.
  • Right to Know (Categories of Personal Information). You have the right to know (i) the categories of personal information we have collected from you; (ii) the categories of sources from which the personal information is collected; (iii) the categories of your personal information we have sold or disclosed for a business purpose; (iv) the categories of third parties to whom your personal information was sold or disclosed for a business purpose; and (v) the business or commercial purpose for collecting or selling your personal information.
  • Right to Delete. You have the right to request that we delete your personal information that we have collected and retain. 
  • Right to Correct. You have the right to request that we correct inaccurate personal information that we have collected and retain.
  • Nondiscrimination. You have the right not to be subject to discrimination for asserting your rights under the CCPA. 

Submit a Privacy Request. To submit a privacy request, you (or your authorized agent) may contact us using any of the following means: (emailat customer.service@idesignlivesimply.com or (mail) iDesign, ATTN: DATA PRIVACY, 30725 Solon Industrial Parkway, Solon, OH, 44139 USA. An authorized agent must be registered with the California Secretary of State to conduct business in California. 

Privacy Request Verification Process. If you (or your authorized agent) make any request related to your personal information, iDesign will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, iDesign will, to the extent required or permitted by law, require you (or your authorized agent) to verify your request via email, request certain contact information or government identifiers, and we will match at least two pieces of such personal information with data that we have previously collected from you before granting you access to, erasing, or correcting, specific pieces or categories of personal information, or otherwise responding to your request. We may require written documentation that demonstrates a third party is authorized to serve as your agent for the purposes of submitting the requests set forth herein, unless you have provided the authorized agent with power of attorney pursuant to California Probate Code §§ 4121 to 4130. None of the CCPA’s rights are absolute, and such rights are subject to legal and regulatory exceptions and exemptions. For more information about the CCPA, please see: https://oag.ca.gov/privacy/ccpa

Opt-Out Rights / Do Not Sell My Personal Information. California residents have the right to opt out of the “sale” of their personal information. However, iDesign does not sell your personal information to third parties for profit or monetary or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities).

Opt-Out Rights / Do Not Share My Personal Information. California residents have the right to opt out of the “sharing” of their personal information. iDesign uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners, and such features, tools and marketing relationships involve the disclosure of your personal information to third parties and may constitute the “sharing” of your personal information for CCPA purposes. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Your Privacy Choices” or a “Do Not Sell/Share My Personal Information” link on the footer of the Site) to set your cookie preferences. You, or your authorized agent, may also contact us in accordance with the “Contact Us” section listed below. 

Children. The Site is not directed at, and should not be used by, minors under the age of eighteen (18), and therefore iDesign does not knowingly sell or share the personal information of minors under eighteen (18) years of age.

Limit Use of Sensitive Personal Information. iDesign does not use or disclose sensitive personal information for reasons other than those set forth in the CCPA, and therefore we do not provide individuals with the ability to limit how we use or disclose such sensitive personal information.

 

6. Virginia Privacy Rights

Data Privacy Rights. Pursuant to the Virginia Consumer Data Protection Act, Virginia residents are entitled to certain data privacy rights:

  • You have the right to confirm whether or not iDesign is processing your personal information, and to access such personal information.
  • You have the right to request iDesign correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
  • You have the right to request iDesign delete your personal information.
  • You have the right to obtain a copy of the personal information that you previously provided iDesign in a portable and, to the extent technically feasible, readily usable format that allows it to be transmitted to another entity without hindrance, where the processing is carried out by automated means.

Submit a Privacy Request. To submit a privacy request, you may contact us using any of the following means: (emailat customer.service@idesignlivesimply.com or (mail) iDesign, ATTN: DATA PRIVACY, 30725 Solon Industrial Parkway, Solon, OH, 44139 USA.

Privacy Request Verification Process. If you make any request related to your personal information, iDesign will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, iDesign will, to the extent required or permitted by law, require you (or your authorized agent) to verify your request via email, request certain contact information or government identifiers, and we will match at least two pieces of such personal information with data that we have previously collected from you before granting you access to, erasing, or correcting, specific pieces or categories of personal information, or otherwise responding to your request. None of Virginia’s privacy rights are absolute, and such rights are subject to legal and regulatory exceptions and exemptions. For more information about the Virginia Consumer Data Protection Act, please see: https://lis.virginia.gov/cgi-bin/legp604.exe?211+ful+SB1392ES1

Privacy Requests Appeals Process; Complaints. To appeal a decision iDesign  has made with respect to your privacy request, please email us at customer.service@idesignlivesimply.com with the subject line “PRIVACY REQUEST: APPEALS” and describe the nature of your request, and the reason requesting an appellate review. Virginia residents may file privacy complaints with the Virginia Attorney General (https://www.oag.state.va.us/contact-us/contact-info).

Opt-Out Rights / The Sale of Personal Information. Virginia residents have the right to opt out of the “sale” of their personal information. However, iDesign does not sell your personal information to third parties for or monetary consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities).

Opt-Out Rights / Targeted Advertising. Virginia residents have the right to opt out of having their personal information used for targeted advertising purposes. iDesign uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Your Privacy Choices” or a “Do Not Sell/Share My Personal Information” link on the footer of the Site) to set your cookie preferences. 

Opt-Out Rights / Profiling. Virginia residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, iDesign does not engage in such activities.

 

7. COOKIE POLICY UPDATES

We reserve the right to amend this Cookie Policy at any time. We will notify you if this Cookie Policy is amended by updating the “Last Updated” section listed above. It is your responsibility to periodically review the Cookie Policy to determine whether any amendments have been made hereto. Your use of the Sites, and continued use of the Sites after any amendments are made to this Cookie Policy, signifies your consent to this Cookie Policy and any amendments hereto. We may, in our sole discretion, provide you communications, including via email or text messages, about changes to our Cookie Policy; however, such communications do not abrogate or otherwise limit your responsibility to periodically review this Cookie Policy to determine whether any amendments have been made hereto.

 

 8. CONTACT US

TO PREVENT IDESIGN FROM USING CERTAIN COOKIES AND OTHER ONLINE TRACKING TECHNOLOGIES, YOU CAN CHANGE YOUR BROWSER SETTINGS IN ACCORDANCE WITH THE INSTRUCTIONS BELOW OR BY USING OUR COOKIE MANAGEMENT TOOL AVAILABLE ON THE FOOTER OF OUR SITE.

If you have questions regarding this Cookie Policy or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please contact us at the following: (emailat customer.service@idesignlivesimply.com, or (mail) iDesign, ATTN: DATA PRIVACY, 30725 Solon Industrial Parkway, Solon, OH, 44139 USA.

* * * * * * * * * * * * *

Refund policy

👆 Click Here to Start a Return 

How it works
Something not quite right? Not a problem. Returns or exchanges are on us within 30 days of purchase -- no questions asked. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game. As an extension of our standard 30 day return policy, for orders placed from November 15- January 1, you have 90 days to process a return.

If your item is damaged and your purchase date falls outside our standard return window, then please contact support@idesignlivesimply.zendesk.com. Our times of operations are as followed: M-F 8:30am – 4:30pm EST

How much do returns cost?
Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs.

How do I start a return?
It’s super, super easy. Visit our Return Center to start your return by finding “Start a Return” at the bottom of our website. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.

Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Do I need to return the product in its original packaging?Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)

Is an order slip required?Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.

Where can I find my shipping label?Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.

What should I do if I receive the wrong product?Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!

How long does it take to ship an exchange?Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.

What is an instant Credit and how do I use it?After you move through the steps on our Returns Center , you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.