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Product FAQ’s

Q. Are products that use AFFIXX tape reusable?

A. AFFIXX adhesive backing is designed to not be reused, it has a super strong hold that stands up to daily use and holds up to 4.75lbs. It works on metal, mirrors, glass, tile, fiberglass, and wood surfaces and removed cleanly without leaving a residue.

Q. How do I use products with suction cups?

A. Suction cups only adhere to nonporous surfaces, please check that you are not attempting to place suction cups on textured, rough, or porous surfaces first. We recommend you clean the surface first with either soap and water or alcohol to ensure no debris on the surface before applying. Lightly damp the suction cup and apply pressure to stick.

If you are still having issues with your suction cups staying you can test the suction cups on a mirror to see if it is a problem with the actual cup – if they stick on a mirror, the cups are good to go.

Q. How do I install a tension shower rod?

A. Here is a helpful video! In fact we have a bunch of “How to Videos” on YouTube to ensure you are using and setting up all your products correctly - visit our YouTube Channel here!

Q. When installing my tension rod, it got to a certain length and locked up – it won’t budge; any advice?

A. Upon installation, the rod can get accidentally overtightened - and the spring mechanism freezes up. You can try taking the rod down and tapping it sharply, several times on a hard, firm surface. (Similar to loosening a jar lid by tapping on a counter.) Then, making certain you are turning in the proper direction (opposite direction you used to tighten) really twist the spring end. Don’t be afraid to apply a good deal of force!

Here is a helpful video! In fact we have a bunch of “How to Videos” on YouTube to ensure you are using and setting up all your products correctly - visit our YouTube Channel here!

Q. Are your products rust/mold/mildew proof?

A. Many of our products sit in extremely wet and steamy environments (kitchen and bath, sinks, showers) and are exposed to cleaning chemicals, food and other debris. This will affect the longevity of your product, and how well it resists rust, mold and mildew. ALthough we thoroughly test our products we still recommend proper cleaning and drying of our products will improve longevity and discourage rust, mold and mildew.

Please check your product packaging because rust “resistant” is different from rustproof.

Q. Are all of your fridge bins and storage containers BPA free?

A. All food storage containers are BPA free, and the majority of our plastic storage containers are, however, please do check the product descriptions on the product detail pages and/or the product packaging.

Q. Are your products PROP 65 compliant?

A. Yes, our products are PROP 65 compliant.

General Product FAQ’s

Q: Where can I buy iDesign products?

A. You can buy directly from our website or you can visit our Partner page for a global list of retailers currently selling iDesign products.

Q: How do I submit my product idea to iDesign?

A. We appreciate you wanting to partner with iDesign, but we are currently not accepting product idea submissions

Q: How do I become an iDesign distributor?

A. Please visit our Wholesale page for more details

Q. I would like to purchase your products in large quantities; how does one go about the process?

A. Please note that we do not offer trade discounts. Please visit our wholesale page

Q. Are you hiring?

A. Please visit our Career page for more information on the company and view open positions here!


Q: Do you ship internationally?

A. At this time we only ship to end consumers in the US 50 states. Please visit our partner page for a listing of our global retail partners that sell iDesign online and instore

Q. What happens if I am not satisfied with my product, and need to return it for a replacement or a refund?

A. If you purchased your product at a retail store or website other than here please return your product wherever you shop. If you purchased your product through this website then please see our return policy page (located at the bottom). We will be happy to refund or replace your product, we do not accept physical products back, so after your refund/return is complete we ask that you either donate it or dispose of it according to our helpful disposal guide.

Refund policy

👆 Click Here to Start a Return 

How it works
Something not quite right? Not a problem. Returns or exchanges are on us within 30 days of purchase -- no questions asked. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game. As an extension of our standard 30 day return policy, for orders placed from November 15- January 1, you have 90 days to process a return.

If your item is damaged and your purchase date falls outside our standard return window, then please contact Our times of operations are as followed: M-F 8:30am – 4:30pm EST

How much do returns cost?
Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs.

How do I start a return?
It’s super, super easy. Visit our Return Center to start your return by finding “Start a Return” at the bottom of our website. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.

Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Do I need to return the product in its original packaging?Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)

Is an order slip required?Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.

Where can I find my shipping label?Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.

What should I do if I receive the wrong product?Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!

How long does it take to ship an exchange?Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.

What is an instant Credit and how do I use it?After you move through the steps on our Returns Center , you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.